Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return is only accepted for items in "as-shipped" condition (brand new) within 30 calendar days of the ship date for refund (less shipping).
Lithium batteries are difficult to return. All battery returns must be accomplished within 15 days of receiving the item.
The box must be repacked exactly as it was delivered so open them VERY CAREFULLY! Use a sharp knife to cut the packing tape and DO NOT RIP THE BOX! Use a small screwdriver to open the large zip ties by pushing down on the catch (do not cut the ties).
Initial shipping charges very from $10-15 for a helmet or another accessory to $150-250 for an electric bike. This will be deducted from the return credit. Buyer solely responsible for any and all shipping and handling charges. Also, we can charge a 20% restocking fee. EXCHANGE may be exempt from the restocking fee depending on situation.
Make sure you buy the correct bike for you.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.